Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

**What Are Cookies?**
Cookies are small text files stored on your device (computer, tablet, or mobile) that help websites remember information about you.

**Types of Cookies We Use:**
1. Necessary Cookies: These cookies are essential for the website to function properly.
2. Functional Cookies: These cookies remember your preferences (e.g., language settings).
3. Analytics Cookies: These cookies help us analyze website traffic and improve user experience.
4. Marketing Cookies: These cookies track user activity to provide targeted advertisements.

**Managing Cookies:**
You can manage your cookie preferences through your browser settings or by using the cookie banner on our website. Note that disabling certain cookies may affect the functionality of our services.

Health and Wellness Disclaimer

Our services provide general wellness and educational content and do not constitute medical advice, diagnosis, or treatment. You should always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. If you experience an emergency, please contact emergency services immediately.

For pharmacy consultations, we follow jurisdictional regulations and do not provide emergency medical care. Our telehealth consultations do not replace in-person medical consultations where necessary.

Accessibility Statement

We are committed to providing an accessible website experience for all users, including those with disabilities. We continuously work to improve the usability of our website and comply with accessibility standards such as the Web Content Accessibility Guidelines (WCAG).

If you encounter any accessibility barriers, please contact us at accessibility@mindtoolz.org. We will address your concerns promptly.

Refund and Cancellation Policy

We aim to provide the best experience possible, but we understand that plans may change.

**Cancellation Policy:**
1. Cancellations made at least 24 hours before a session will be refunded or rescheduled at no additional cost.
2. Cancellations within 24 hours of a session are non-refundable.

**Refund Policy:**
Refunds will be processed within 5-7 business days to your original payment method.
If you experience issues with our services, please contact us at support@mindtoolz.org.

Payment Terms

Payment must be made in full prior to your session unless otherwise agreed. Accepted payment methods include credit cards, bank transfers, and online payment services such as PayPal. If you have purchased a subscription service, your subscription will automatically renew unless cancelled before the next billing cycle.

**Taxes and Fees:**
Applicable taxes and fees will be included at checkout.

We use third-party payment processors, and your payment information is handled securely in compliance with applicable laws.

Email Marketing and Consent Policy

In compliance with the Canadian Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act, we only send promotional emails to users who have explicitly opted in. All marketing emails include an unsubscribe link allowing you to opt out at any time.

We include our business address and contact information in all promotional emails to comply with transparency laws. If you have any concerns, you can contact us at unsubscribe@mindtoolz.org.

Security Policy

We implement various security measures to protect your personal data, including:
1. Data encryption during transmission.
2. Secure access controls and authentication.
3. Regular security audits and vulnerability assessments.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. In the event of a security breach, we will notify affected users promptly as required by applicable laws.